Hassle-free reverse logistics for online stores. We collect returns from your customers and deliver them back to your warehouse — tracked, insured, and on time.
Returns are the fastest-growing pain point for South African eCommerce stores. A bad returns process doesn't just cost money — it costs customers.
67%
of SA shoppers check return policy before buying
Customers abandon stores with bad return policies
4–6 hrs
average time lost per week managing returns manually
Manual returns waste hours of staff time every week
R12,000+
average annual loss from untracked return parcels
Untracked returns lead to lost stock and disputes
3×
more likely to leave a review after a bad return experience
Poor return experience drives negative reviews
Four simple steps from return request to warehouse delivery — fully tracked, fully automated.
Your customer initiates a return via your store. You log the return in the UrgentGo portal or via API — no paper forms, no phone calls.
Integrates with Shopify, WooCommerce, and custom stores via our API.
A UrgentGo driver collects the return parcel directly from your customer's address — same-day or next-day, nationwide.
Customer receives an SMS with collection window and driver tracking link.
Both you and your customer can track the return parcel in real time. Every scan, every handover — fully visible.
Proof of collection and proof of delivery included on every return.
The return is delivered to your specified warehouse, fulfilment centre, or drop-off point — ready for inspection and restocking.
Consolidated returns delivery available for high-volume stores.
Built specifically for South African eCommerce stores — not a generic courier service with returns bolted on.
We collect returns directly from your customer's home or office — no drop-off required. Reduces friction and increases return completion rates.
Every return is tracked from collection to warehouse delivery. Both merchant and customer get real-time visibility via SMS and portal.
All return parcels are covered against loss and damage in transit. Declared-value cover available for high-value returns.
Connect your Shopify, WooCommerce, or custom store to automate return bookings. No manual data entry, no double-handling.
Digital proof of collection from the customer and proof of delivery to your warehouse — every time, automatically.
High-volume stores can opt for consolidated returns delivery — multiple returns batched into a single warehouse drop, reducing cost per unit.
Returns collection from all 9 provinces — major metros same-day, regional areas next-day. No area surcharges for standard zones.
Volume-based returns pricing for stores processing 20+ returns per month. Monthly invoicing, no per-transaction fees.
Different product categories have different return challenges. We've built workflows for each.
Challenge: High return rates due to sizing — up to 30% of orders returned
Solution: Automated collection from customer, consolidated delivery to warehouse, size-exchange workflow support
Challenge: High-value returns require insured, tracked handling and proof of condition
Solution: Declared-value insurance, photo proof of collection, tamper-evident packaging requirements
Challenge: Bulky, fragile items need careful handling and oversized vehicle options
Solution: Dedicated vehicle for large returns, fragile handling protocol, oversized parcel capability
Challenge: Sealed product verification required — returns must arrive unopened
Solution: Tamper-evident seal checks at collection, photo documentation, fast turnaround for restocking
Flexible pricing for every store size — from occasional returns to enterprise-scale reverse logistics.
Perfect for stores with occasional returns or just getting started.
For stores processing 20+ returns per month. Volume pricing, monthly invoicing.
For high-volume retailers and marketplace sellers with complex return workflows.
* Prices exclude VAT. Volumetric weight rules apply. Surcharges may apply for remote areas and oversized parcels.
Connect UrgentGo returns to your store in minutes. Our integrations automate the entire return booking process — no manual data entry, no copy-pasting tracking numbers.
Shopify
Auto-trigger return bookings from Shopify order refund events
WooCommerce
Plugin integration for WooCommerce return requests
Custom API
REST API for custom stores and ERP systems
Takealot Sellers
Manage Takealot marketplace returns via our portal
Bidorbuy
Returns handling for Bidorbuy marketplace sellers
Manual Portal
Log and manage returns manually via the UrgentGo portal
Everything about eCommerce returns courier in South Africa.
Set up a returns account in 48 hours. No contracts, no setup fees — just a better experience for your customers.
Legal Disclaimer: By using UrgentGo Courier (Pty) Ltd services, you acknowledge and agree to our Terms of Service and Privacy Policy. UrgentGo Courier (Pty) Ltd (Reg. No. 2024/844754/07) shall not be held liable for delays, losses, or damages arising from circumstances beyond our reasonable control, including but not limited to force majeure events, incorrect address information, or improper packaging. All refund and claims requests are subject to our standard claims procedure and must be submitted in writing within 30 days of the shipment date. Wallet credits and prepaid business account balances are non-refundable upon cancellation. Services are governed by South African law.
