Where do I find my waybill number?

Your waybill is in your booking confirmation email and SMS, in the format UG-2607-0001. Quote references are six characters, e.g. AB3XY7.

Can I reschedule instead of cancelling?

Yes. Choose Reschedule and pick a new date and time window. We confirm your new collection slot within 1 hour — free of charge.

What happens if I convert to credit?

Your booking amount is added to your account instantly as credit, plus a discretionary bonus. It never expires and is applied automatically to your next booking.

Manage My Booking — South Africa

Manage my booking

Q: How long does a refund take?

Refunds are processed manually within 7–10 business days. Where we have failed to provide the service, you remain entitled to a refund under the Consumer Protection Act.

Plans change. Look up your waybill to reschedule your collection, convert it to account credit, or request a refund — all in a few clicks.

Find my booking Track a parcel

Your waybill is in your booking confirmation, e.g. UG-2607-0001. Quote references are 6 characters.

Step 1 — Find your booking

Cancellation & Credit Policy

Plans change. Your money still works for you.

We would rather keep your parcel moving than leave your money in limbo. Here, in plain English, is exactly what happens if you change your mind.

Manage my booking

Cancel before we collect

Full credit to your account — no charges, no questions asked.
Or simply move your collection to another day or time, free of charge.

Cancel after a driver is dispatched

You get credit for the full amount, minus the collection cost we have already incurred.
We always show you the exact amount before you confirm the cancellation.

Your money, your choice

RECOMMENDED

Convert to account credit

Credited instantly — no waiting, no forms.
Never expires and stays yours until you use it.
Applied automatically to your next booking.
A discretionary bonus may be added on top.

Request a refund

Available where you are legally entitled to one.
Processed manually within 7–10 business days.
No bonus applies to refunded amounts.
Credit remains the faster, better-value route.

Your consumer rights are protected

Nothing in this policy limits your rights under the Consumer Protection Act. Where we have failed to provide the service, you remain entitled to a refund. We simply make account credit the faster, better-value option — not the only one.

Business wallet funds

Funds loaded into a business wallet are prepaid service credits for courier and related services — not a cash deposit — and are applied to services rather than refunded in cash, except where the law requires otherwise. We may ask (never insist) why you are cancelling; it helps us fix the routes, drivers, or delays behind it.

Questions

Managing your booking

Everything you need to know about changing, cancelling or refunding a delivery.

Your waybill is in your booking confirmation email and SMS, in the format UG-2607-0001. If you booked through our portal, it also appears in your booking history. Quote references are six characters, e.g. AB3XY7.