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๐Ÿ“ฆOver 1,243 parcels delivered today across South Africa
UrgentGo Courier
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Support Portal

Get help with your deliveries, submit support tickets, and find answers to common questions. Our team is here to assist you 24/7.

Knowledge Base

Frequently Asked Questions

Find quick answers to common questions about our services

Submit a Ticket

Need Help? We're Here For You

Fill out the form and our support team will get back to you within 2 hours during business hours. For urgent matters, please call us directly.

Response Time

Average response within 2 hours during business hours

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Expert Support

Our trained team handles every ticket personally

Urgent Issue?

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Legal Disclaimer: By using UrgentGo Courier (Pty) Ltd services, you acknowledge and agree to our Terms of Service and Privacy Policy. UrgentGo Courier (Pty) Ltd (Reg. No. 2024/844754/07) shall not be held liable for delays, losses, or damages arising from circumstances beyond our reasonable control, including but not limited to force majeure events, incorrect address information, or improper packaging. All refund and claims requests are subject to our standard claims procedure and must be submitted in writing within 30 days of the shipment date. Wallet credits and prepaid business account balances are non-refundable upon cancellation. Services are governed by South African law.